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Going the extra mile

We are always delighted to receive positive feedback from our patients, particularly when they take the trouble to write it down. We recently received this testimonial from Mr John Gibson who is a long standing patient at Ryley & Evans, and we wanted to share it with you.

“I have attended Ryley and Evans Optometrists for about 12 years, when I was first required to wear spectacles. Throughout this time, the quality of service I have received has been first class in every respect.

As soon as you enter the practice, all of the staff treat you as an individual and make you feel very welcome as a valued customer. There is always a warm and friendly smile when you meet any of the very helpful receptionists. Nothing is too much for them, as they will always go the extra mile to ensure that you receive top quality service and are not kept waiting. I am always impressed by the personal approach taken by Mr Glass, who takes the time to explain what he is doing in a direct, easy to understand way. Moreover, he always remembers what you have said on previous occasions, showing that he is listening, even if it is about your holidays! I do not feel at all stressed by my experience. Julie is calm and makes you feel very relaxed when it comes to selecting new glasses. She offers professional advice and will always give several options but best of all, compared with other providers, there is no high pressure sales!

What I find really impressive with Ryley and Evans (and this is a major factor in giving them my custom) is stability and continuity. Mr Glass knows my optical history before I even walk into the consultation, so I don’t have to explain it over and over again. He is the consummate professional who is empathetic, and responds to your needs. You are not just another person or name being “processed” on a conveyer belt against the clock. On the contrary, Ryley and Evans offers a totally personalised experience from start to finish where you, the customer, are the centre and focus of attention, making you feel so special.

Furthermore, Ryley and Evans is at the cutting edge of optometry – up to date technological advances are fully employed in your consultation to ensure you get the most appropriate treatment in a thoroughly modern setting that is bright and fresh.

Finally, when it comes to value for money I have no reservations in recommending Ryley and Evans, as the highest quality product and service costs that little bit more, but what value do you place on the health of your eyes? “You pay your money, you take your choice!” The after service care you receive is second to none: no matter what the issue Ryley and Evans will always resolve it to your total satisfaction. Ultimately, superlative customer service is the paramount priority: I am very pleased to say the staff at Ryley and Evans achieve this consistently.”