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Going the extra mile

11th November 2016

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“I have attended Ryley and Evans Optometrists for about 12 years, when I was first required to wear spectacles. Throughout this time, the quality of service I have received has been first class in every respect. As soon as you enter the practice, all of the staff treat you as an individual and make you feel very welcome as a valued customer. There is always a warm and friendly smile when you meet any of the very helpful receptionists. Nothing is too much for them, as they will always go the...

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A day in the life: Reception team

22nd September 2016

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Ayesha says the role of the receptionists is very varied and begins even before the patient comes through the door. She explains: “We write up each clinic a few days beforehand so that every patient has their record card, NHS forms or Eyeplan forms ready and waiting when they arrive. “We also meet every morning to discuss the clinic for the day and any outstanding jobs. “Once a month, there will be a longer, more in-depth meeting when we’ll look at issues like stock and pricing, and...

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A day in the life: Julie and Toni

19th July 2016

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Continuing our look at how members of our team spend their working days, we talked to our Dispensing Opticians. Julie Dove and Toni Hopkins are both Fellows of the Association of British Dispensing Opticians. They work in our practices in Long Eaton and Loughborough and their role is to advise patients on the best eyewear for their needs, following their comprehensive eye examination. Julie said: “The day starts with a full team brief to discuss the day’s clinic so all members are aware...

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Welcome to Samantha

11th July 2016

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We’re pleased to welcome Samantha to the Culver & Glass team in Loughborough. Joining us as part of our reception team working alongside Jo, she’ll be the first point of call for patients phoning and calling in to the practice. A glasses wearer herself, she already has her eyes on a pair of new Jil Sander frames. Samantha trained as a chef and she’s looking forward to her new challenge in an optical career.  She said: “I’ve been made to feel really welcome and I’m enjoying...

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Open Day success

27th June 2016

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We were pleased to welcome so many patients to our Open Day recently.   Many old friends and new patients came to see us, enjoy a cup of tea and cake, and talk to us about our service and brands, as well as admiring the refurbished practice.   On the day we welcomed Deputy Mayor, Councillor Mary Hopkinson and Councillor Richard Harris, who had a tour of the practice and saw for themselves how patients benefit from the use of cutting edge technology alongside great customer...

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Celebrate the Great British High Street with us!

8th June 2016

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Ryley & Evans Opticians in Long Eaton is holding an Open Day to celebrate all things British - the Queen’s birthday, the Great British High Street, and great British brands!   Join us between 10.30am and 6pm on Monday 20 June for tea, cake and fizz and a chance to find out more about what we do. Browse from over 200 British frames, including the great new range from Paul Smith, or talk to us about contact lenses. We’ll also be drawing the raffle for one of our lucky Eyeplan patients...

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Ryley & Evans now open on Thursdays

12th May 2016

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Long Eaton Optician Ryley & Evans is now open on Thursdays. Principal Optometrist and Business Owner Douglas Glass said: "We have had new members join the team this year, and that has allowed us to open on Thursdays for the first time. I‘m pleased we can now offer our patients a greater range of appointments than ever before." If you would like to book an eye test, call us on 0115 973 4056 or pop in to browse our range of frames or talk to us about contact lenses.

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A day in the life: Shyam Lakhani

21st March 2016

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This is the first in a series of interviews with our team, to find out how they spend their working days. Optometrist Shyam Lakhani started with Glass & Glass in January. "I get into the practice at about 8.40 and at 8.45 we all gather for a team meeting. Every day is busy, so this time is our chance as a team to prepare for the patients we have coming in during the day, and follow up any issues from the day before. From 9am I will be seeing patients, carrying out comprehensive eye...

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Welcome to the Mum Zone

28th February 2016

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We know how hard it is for busy mums to find time in the week to look after themselves. That’s why this March we are inviting mums to step into the peace and quiet of the Mum Zone in both practices. We asked Principal Optometrist and business owner (and mum of two) Natalie Glass, to explain:  “Most of our practice team are busy working mums, so we do understand how hard it can be for mums to take time to look after themselves. "At Glass and Glass we want to look after mums. It starts...

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Toni joins the team

10th February 2016

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We are very pleased to welcome our second new face of 2016! Toni Hopkins is our new Dispensing Optician. She has nearly seven years’ experience in optics and has recently gained a BSc in Dispensing Optics.  She has joined us from a high street chain, and will be working in both Culver & Glass in Loughborough and Ryley & Evans in Long Eaton. She says: “I’m excited to have the chance to work in a practice which has such a professional approach and gives each patient such quality...

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Ayesha passes the test

27th January 2016

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Congratulations to our fabulous receptionist Ayesha, based at Ryley & Evans in Long Eaton.  She has passed her Worshipful Company of Spectacle Makers Course Level 2 in Optical Practice Support. This qualification is a thorough assessment in all areas of optical practice including eye health and spectacle manufacture, and has taken her 11 months to complete. Well done Ayesha, we are proud of you

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We are having a facelift

11th November 2015

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We are very excited to let you know that we are refurbishing the Ryley & Evans practice. The finished result will be a more modern and comfortable environment for patients – and for the team! However, to do this major building work, we will need to close our doors for a few weeks.Our last eye test will be on Friday 27th November, and we will reopen the doors in the New Year. During this period you can still call us on the usual telephone number 0115 973 4056 for adjustments and...

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The Glass and Glass difference

24th August 2015

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We take time with you. We don’t ever rush appointments with our patients. We want to understand about your current health, your sight history, your family health history and any changes or concerns you may have. Appointments last an hour, and we spend at least 40 minutes of that testing all aspects of your sight and eye health. As well as giving you the most accurate prescription, this means we can detect any warning signs or changes to your sight at the very earliest stages. Customers say...

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