22nd September 2016
Ayesha says the role of the receptionists is very varied and begins even before the patient comes through the door.
She explains: “We write up each clinic a few days beforehand so that every patient has their record card, NHS forms or Eyeplan forms ready and waiting when they arrive.
“We also meet every morning to discuss the clinic for the day and any outstanding jobs.
“Once a month, there will be a longer, more in-depth meeting when we’ll look at issues like stock and pricing, and...
26th July 2016
“One of the best experiences of my life” – that was how Optometrist Shyam Lakhani described his recent working trip to Zambia as a volunteer with Vision Aid Overseas.
In two weeks Shyam, with his three Vision Aid Overseas colleagues (including his fiancée Dulari) and two newly qualified Zambian Optometrists, examined 1185 patients.
Shyam explained: “Access to eye care in Zambia is very limited for the general population, optical care is generally provided privately and is very...
19th July 2016
Continuing our look at how members of our team spend their working days, we talked to our Dispensing Opticians.
Julie Dove and Toni Hopkins are both Fellows of the Association of British Dispensing Opticians. They work in our practices in Long Eaton and Loughborough and their role is to advise patients on the best eyewear for their needs, following their comprehensive eye examination.
Julie said: “The day starts with a full team brief to discuss the day’s clinic so all members are aware...
11th July 2016
We’re pleased to welcome Samantha to the Culver & Glass team in Loughborough. Joining us as part of our reception team working alongside Jo, she’ll be the first point of call for patients phoning and calling in to the practice. A glasses wearer herself, she already has her eyes on a pair of new Jil Sander frames.
Samantha trained as a chef and she’s looking forward to her new challenge in an optical career. She said: “I’ve been made to feel really welcome and I’m enjoying...
27th June 2016
We were pleased to welcome so many patients to our Open Day recently.
Many old friends and new patients came to see us, enjoy a cup of tea and cake, and talk to us about our service and brands, as well as admiring the refurbished practice.
On the day we welcomed Deputy Mayor, Councillor Mary Hopkinson and Councillor Richard Harris, who had a tour of the practice and saw for themselves how patients benefit from the use of cutting edge technology alongside great customer...
13th April 2016
We are delighted that our Optometrist Shyam Lakhani is going on a two week assignment with Vision Aid Overseas in June.
Shyam is off to Zambia to provide eye examinations and spectacles to those less fortunate and in remote areas. He said: “Working with Vision Aid Overseas is a long standing ambition of mine. As a fully qualified Optometrist practising in the UK where excellent levels of eye care are readily available to all, this is a cause that lies close to my heart. I’m really pleased...
21st March 2016
This is the first in a series of interviews with our team, to find out how they spend their working days.
Optometrist Shyam Lakhani started with Glass & Glass in January.
"I get into the practice at about 8.40 and at 8.45 we all gather for a team meeting. Every day is busy, so this time is our chance as a team to prepare for the patients we have coming in during the day, and follow up any issues from the day before.
From 9am I will be seeing patients, carrying out comprehensive eye...